Refund policy

Paws & Pops Return Policy

At Paws & Pops, we are committed to delivering high‑quality, uniquely designed pet accessories. Because many of our products are custom‑made, we have a specialized return policy. Please read carefully before placing your order.

1. Return Eligibility

Returns are accepted only if the product is defective, damaged, or incorrect.
Return shipping costs are the customer’s responsibility unless the return is due to our error.

2. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, we will accept the return and issue a refund. Please contact us within 7 days of delivery with:

Clear photos of the item and issue
Your order number
A brief description of the problem

We will cover shipping costs for defective, damaged, or incorrect items.

3. Return Procedure

All returns must be approved before shipping anything back.

To request a return, email us at: 📧 pawsnpops@gmail.com

If approved: 1️⃣ You will receive return instructions 2️⃣ Ship the product back within 7 days of approval 3️⃣ Your refund will be processed after inspection

4. Refunds

Refunds are issued to your original payment method once the returned item is inspected and approved.
Processing typically takes 5–7 business days
If the return is due to our error, a full refund including shipping costs will be issued.

5. Exchanges

We do not offer exchanges. All approved returns are processed as refunds only.

6. Final Sale Items

Custom products are made specially for you and are final sale, unless defective or incorrect upon arrival.

7. Contact Information

For any questions or assistance regarding returns, please contact:
PawsPops Store
Address: 151 South Olive Street, 2101, Los Angeles, California 90012, United States
Phone: +1 858-342-5910
Email: pawsnpops@gmail.com

8. Policy Updates

Paws & Pops reserves the right to update or modify this Return & Refund Policy at any time. Changes apply to future purchases and will not affect previously placed orders.